Return & Refund Policy

• Our return and refund policy (the “Return & Refund Policy”) shall be part and parcel of the Terms of Service and processed based on our sole discretion without any liability to you.
• Subject to terms hereto, you may have the right to return any products purchased on the Platform and request a replacement or refund (based on our sole discretion) by way of providing the products in the original packaging and the original or online receipts associated with such purchase.
• You are required to call the following number +971 544383231 to arrange for the return of the products.
• Our Customer Service team shall qualify your return and proceed with the refund of the value of the order to the Credit/Debit card used in the transaction, or as Wallet Balance or in Cash, and the method of refund shall be decided by the CheeseBoard Team.
• If the customer decides to return goods due to quality issues, please ensure that you check and confirm your items on delivery and return any unsatisfactory items to the driver at the time of delivery. Kindly raise any delivery or quality concern to the driver at the time of delivery. Unfortunately, we are unable to accept returns later due to potential health and safety issues. For any other concerns, please email us at support@cheese-board.ae within 24 hours of delivery.
• Returns are ultimately at our discretion. Returns may be refused for any reason as we deem fit.
• During the delivery, customers can decline and return any item before payment. Our delivery team can make direct reductions on the spot on the invoice.
• After delivery, for food safety and hygiene reasons, we are not able to refund or exchange the orders.
• Exchanges may be processed for items of the same price. Additional fees may apply.