FREE Delivery on AED 299+, Order before 3 PM for Same-Day Delivery | Dubai & Abu dhabi
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Book Your Cheese Tasting

FAQ’S

  • How do I place an order on your website?

    • Log in using your username and password.
    • Browse the products online and add to cart.
    • Click on cart then check out and follow the payment instructions.

  • Can I modify or customize my order after it has been placed?

    No. If your transaction has gone through, you may not modify your order. However, if your transaction has not been completed, you may block your transaction and submit a new order.

  • When you place an order, when does it get delivered?

    All orders placed before 1pm will be delivered on the same day. All orders placed after 1pm will be delivered on the following day. You will receive a notification via email confirming your order with estimated timing of the arrival on the selected products.

  • What payment methods do you accept?

    We accept payments through Mastercard, Visa, Apple Pay, and Amex.

  • What should I do if my payment is declined?

    We apologize for any inconvenience caused. To resolve the matter, kindly contact our call center team.

  • Is there a minimum order and delivery charge?

    You get free delivery on orders above AED 299, orders that are below AED 299 will be subject to AED 20 delivery charge.

  • Where do you do delivery within UAE? What are your coverage areas?

    We are currently delivering to Dubai & Abu Dhabi only. Please note that we are unable to deliver to the following areas in Abu Dhabi: Al Ruwais, Bateen Liwa, Al Marfa, Tarif, Westin Marina Zayed, Al Hamra, Al Sila or Ghiyathi.

  • How can I track the status of my order?

    To track your order, kindly contact our call center team.

  • How do I store my food?

    All information regarding storage conditions, and shelf life for all products are mentioned clearly on each product page which can be accessed through …………cheese-board.ae

  • What is your return policy?

    Please ensure that you check and confirm your items on delivery and return any unsatisfactory items to the driver at the time of the delivery. Kindly raise any delivery or quality concern to the driver at the time of delivery. Unfortunately, we are unable to accept returns later due to potential health and safety issues. For any other concerns, please email us at within 24 hours of delivery.

  • Can I cancel my order?

    No. If your transaction has gone through, you may not cancel your order. However, if your transaction has not been completed, you may block your transaction.

  • How long does it take to process a refund?

    Refunds may take between 10 to 30 working days to appear in your account.

  • How can I lodge a complaint or provide feedback about my experience?

    To lodge a complaint or provide feedback regarding your experience, you may call our call center team, One of our concierge representatives will assist you regarding your complaint or feedback.